Quick Troubleshooting

Are you experiencing any of these problems? Below you may find a solution for it!

  • Please check if Holoswitch is running in Steam. You should see a Holoswitch icon in Windows’ tray in the down right corner. 

  • Please ensure that both PC and your smartphone are connected to the same network. They can connect via Wifi or Ethernet cable as long as they are in the same network. Holoswitch will not send data to a cloud. Everything stays in your local network, hence both devices need to be able to communicate with each other. 

  • Please check if you’re using a VPN service that installed a Virtual Network adapter. Please deactivate it and check again if Holoswitch can detect your PC.

  • Some routers are blocking services like ours (same for e.g. Google Chromecast and others) with "client isolation", "mDNS", "guest mode" and others. To verify this please create a mobile hotspot on your phone and connect your PC with it. If Holoswitch is still not connecting please continue with Step 6 and further. If Holoswitch is connecting then please see the next step.

  • Please check our router settings. This can be caused due to functions called "client isolation", "mDNS", "guest mode" and others. We can't give detailed instructions here because we don't have every router that exists available here. For ASUS routers the following helped: Setting -> Wireless -> Professional -> disable "Airtime Fairness". Please also check if your router has the latest firmware installed! If this is not working, please contact your router manufacturer's support or join our Discord and we'll try to find a solution together.

  • If nothing works, you can try restarting Windows, our SteamVR app (please check if Holoswitch icon in Windows’ tray disappears). Sometimes some processes can get stuck and restarting can help.

Please check your firewall settings. Both services “Holoswitch” and “Holosbridge” (the part of Holoswitch that handles connectivity) need to get through the firewall. Please check if they have access and if not please manually add it to your firewall.

iPhone users need to have an additional Bluetooth connection to receive notifications in VR. This will work with a USB Bluetooth dongle or an internal Bluetooth chip with Bluetooth version 4.0 or higher. You don't have to pair your devices before! Our app will do that for you. If your devices can’t connect please try to „clean“ everything up with removing the paired devices (see images below) and turn Bluetooth off and on. This will fix most of the issues.

Step 1:

Step 2:

  • iOS: Please be aware that Apple does not allow running apps like Holoswitch in the background. This means the app disconnects when you swipe the app to the background or lock your phone. To solve this please leave the app open. We added a simulated black screen which will appear after 30 seconds to safe battery drain.

  • Android: We noticed that for some phones the „Battery Optimization" turns off the Holoswitch service when the screen gets locked. This can be solved by setting "Run in background" to keep it running. Please find more information here: https://www.samsung.com/us/support/galaxy-battery/optimization/ or see the screenshots below.

Maybe you didn’t grant our app the permission to forward your notifications. Please check your permission settings.

Android:

iOS:

Well, it seems that you discovered a bug then. It's not bad for now. In fact, it's quite good. Because we’ll try to fix it asap so other users won’t get to the point.  In that case please report it on our issue tracker here: https://bitbucket.org/tripleacode/holoswitchvr/issues/ Or join our Discord (https://discord.gg/B7YPtEu). Our developers are also there to directly provide support. You could also write a mail to support@holoswitch.com but you’ll get faster support via Discord and the issue tracker.

Find tutorial videos on how to use Holoswitch on our Quick Start Page

Download Holoswitch

Download Holoswitch apps for your Android or iPhone and SteamVR. If you run into any problems with the installation please check our FAQ.

Notice: The iOS app is in beta.

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